Velvety Emerald

Returns Policy

Our team is dedicated to crafting unique items tailored to your specifications. As each product is meticulously crafted to order, we regret to inform you that we do not offer returns or exchanges.

Shipping

We strive to provide you with a seamless shopping experience

We want to keep you informed about our shipping process.

Order Processing:

Once you place an order with us, please allow [1 week] for our team to process and prepare your custom-made product for shipping. This processing time is essential to ensure that each item meets our high standards of quality and craftsmanship.

Shipping Time:

After the processing period, your order will be shipped out promptly. The delivery time will depend on the shipping method selected during the checkout process. Please note that the shipping time is separate from the order processing time.

Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and estimate its arrival.

Shipping Methods:

We offer several shipping options to accommodate your needs. The available methods and associated delivery times will be presented to you during the checkout process. Please choose the option that best suits your preferences.

Shipping Rates:

we offer free shipping on the all orders, however if you need an order expedited and delivered at the earliest then you will have to select the expedited shipping option and pay for the same during checkout

International Shipping:

For international orders, additional customs and import duties may apply. These charges are the responsibility of the customer. Please check with your country's customs office to determine any additional costs prior to completing your purchase.